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Terms of Use

Draft dated: 11 November 2026 (Asia/Kolkata)
Effective date: 11 November 2026

These Terms of Use ("Terms") govern access to and use of the Instilify website and software service at instilify.com (the "Service"). By creating an account, completing a purchase, or using the Service, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, the Refund and Cancellation Policy, and the Shipping and Delivery Policy.

If you do not agree, do not use the Service.

1. Who we are

Instilify is the trade name of a software service operated by Mimansh Verma, an individual / sole proprietor in India ("Instilify", "we", "us", or "our").

• Address: Bengaluru, Karnataka, India
• Contact: support@instilify.com | +91 8839913903

2. The Service

Instilify is an India-only business-to-business (B2B) software service for outreach agencies and freelancers. It helps you manage outreach work for your own clients.

The Service currently includes:

• isolated client workspaces
• import of leads that you provide (CSV)
• connection of mailboxes that you own or are authorised to use (Google Workspace or Microsoft 365)
• email sequences, a unified inbox, and stop-on-reply
• opt-out / unsubscribe handling and global suppression
• client reporting with transparent sending capacity
• per-mailbox daily caps

Instilify does not:

• sell, rent, or provide lead lists
• send email from Instilify’s own mail servers or mailboxes
• include mailbox accounts or email hosting in your subscription (mailboxes are not included)

Sending capacity shown in the Service is a usage limit, not a promise that any message will be delivered, opened, or answered by a recipient or accepted by a mailbox provider.

We may add, change, or withdraw features, provided we do not materially reduce paid access during a prepaid period except as allowed in these Terms or required by law.

3. Eligibility and accounts

The Service is offered only to customers in India, and only for B2B use.

You must be legally able to enter into a contract under Indian law and must use the Service for a business, profession, or trade — not for personal or household purposes.

If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and "you" includes that organisation.

You are responsible for:

• providing accurate account and billing information
• keeping login credentials confidential
• all activity under your account, including activity by people you invite to a workspace

Notify us promptly at support@instilify.com if you believe your account has been misused.

We may refuse, suspend, or close an account if we reasonably believe these Terms, the Acceptable Use Policy, or applicable law have been or may be breached.

4. Your responsibilities

You are solely responsible for how you use the Service, including:

• the leads you import and the people you contact
• the content of emails and other messages you send
• connecting only mailboxes you own or are clearly authorised to use
• complying with all laws that apply to your outreach, including Indian law and the laws of any place you send messages to
• honouring opt-outs, unsubscribes, and suppression lists
• obtaining and maintaining a lawful basis for contacting recipients
• identifying the sender clearly and providing a working unsubscribe method, as required by the Acceptable Use Policy

You must not use purchased, rented, scraped, or otherwise unauthorised lead lists with the Service. Instilify does not supply leads and is not responsible for the source or quality of data you import.

You remain the sender of messages sent through your connected mailboxes. Instilify provides software that you operate; it does not send those messages from our own servers.

5. Fees, plans, and taxes

Current monthly plans (Indian Rupees). These prices are final as listed:

Mailbox accounts are not included in these prices and must be arranged by you separately.

GST, if applicable in future, will be shown at checkout.

Subscriptions are billed in advance for each monthly period, unless we agree otherwise in writing. Prices may change prospectively; we will give reasonable notice of a price change that applies to a renewal. We will not change prices during a prepaid period without your agreement, except where a tax or legal change requires it.

Payment is processed by a third-party payment service provider. We do not store complete card or UPI credentials.

There are no refunds for cancellation, partial months, or unused time, because the Service and access are delivered immediately after payment. The only exception is a duplicate or erroneous charge. Cancellation, renewal, and refunds are described in the Refund and Cancellation Policy.

6. Acceptable use

You must comply with the Acceptable Use Policy. A breach of that policy is a breach of these Terms and may lead to immediate suspension or termination, without prejudice to any other rights we have.

7. Customer data and privacy

"Customer Data" means data you or your users submit to the Service, including account information, imported leads, workspace content, and information processed when you connect a mailbox (such as message metadata and content needed to operate sequences, the inbox, stop-on-reply, opt-out handling, and reporting).

You retain your rights in Customer Data. You grant us a limited right to host, process, and display Customer Data solely to provide, maintain, secure, and support the Service, to comply with law, and as otherwise described in the Privacy Policy.

For leads you import and for mailbox-related content, you are responsible for having the right and lawful basis to collect, import, and use that data, and to instruct us to process it.

Our handling of personal data is described in the Privacy Policy.

8. Third-party services

The Service may interoperate with third parties, including Google (Google Workspace / Gmail) and Microsoft (Microsoft 365 / Outlook), and with payment, hosting, and infrastructure providers.

Your use of those services is also subject to their terms and privacy policies. We are not responsible for third-party outages, policy changes, API limits, account suspensions, or mailbox-provider filtering (including spam or junk placement).

If you connect a mailbox, you authorise us to access it only as needed to provide the features of the Service you use, and you can disconnect it at any time from the Service or from the provider’s account settings, subject to any residual processing needed to complete a request or meet a legal duty.

9. Intellectual property

Instilify, the Service, its software, design, and documentation, and all related trademarks and trade names, are owned by us or our licensors. These Terms do not transfer any ownership to you.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your paid or authorised subscription period, solely for your internal B2B business use in accordance with these Terms.

You must not copy, modify, reverse engineer (except where the law allows), resell, or provide the Service to third parties as a standalone product, or remove proprietary notices.

Feedback you give us may be used to improve the Service without obligation to you.

10. Availability, support, and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, failures, or third-party issues may cause downtime.

Support contact: support@instilify.com | +91 8839913903. Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis, to the maximum extent permitted by applicable law.

We do not warrant that:

• any email will be delivered, placed in an inbox, opened, or replied to
• the Service will meet a particular sales, outreach, or revenue outcome
• the Service will be free of defects or interruptions

Nothing in these Terms excludes liability that cannot be excluded under Indian law, including liability for fraud or for death or personal injury caused by negligence, where such a limitation is not permitted.

12. Limitation of liability

To the maximum extent permitted by applicable law:

• we are not liable for indirect, incidental, special, consequential, or punitive losses, or for lost profits, lost business, lost data, or reputational harm, even if we were advised of the possibility
• our total aggregate liability arising out of or relating to the Service or these Terms, in a given subscription period, is limited to the fees you actually paid to us for the Service in the three (3) months immediately before the claim arose

These limits apply however the claim arises, including contract, tort (including negligence), or statute, except where the law does not allow the limit to apply.

13. Indemnity

You will indemnify and hold harmless Instilify and Mimansh Verma from claims, losses, damages, and reasonable expenses (including reasonable legal fees) arising out of:

• your Customer Data or the content of messages you send
• your outreach practices, including use of leads or mailboxes you were not authorised to use
• your breach of these Terms, the Acceptable Use Policy, or applicable law
• a claim by a recipient, client of yours, or third party relating to your use of the Service

14. Suspension and termination

You may cancel your subscription as described in the Refund and Cancellation Policy. Cancellation stops the next renewal. You keep access until the end of the then-current paid period, unless we agree otherwise. Fees already paid are not refunded, except for a validated duplicate or erroneous charge, as set out in that policy.

We may suspend or terminate access immediately if:

• you materially breach these Terms or the Acceptable Use Policy
• we reasonably believe the Service is being used for unlawful, harmful, or high-risk activity
• we are required to do so by law, a court, a regulator, a mailbox provider, or a payment partner
• invoices remain unpaid after we have notified you

On termination or expiry, your licence ends and we may delete or de-identify Customer Data after a reasonable period, except data we must retain by law or as described in the Privacy Policy. You should export any data you need before the account is closed, where the Service provides an export.

Sections that by their nature should survive (including fees owed, intellectual property, disclaimers, liability limits, indemnity, and governing law) will survive termination.

15. Governing law and disputes

These Terms are governed by the laws of India. Courts at Bengaluru shall have exclusive jurisdiction, subject to any non-excludable rights you have under applicable law.

16. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. If a change is material, we will give reasonable notice, for example by email or an in-product message. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms, except where applicable law requires your explicit agreement.

17. General

If a provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a reorganisation or a transfer of the Service, subject to applicable law. These Terms, together with the policies linked above, are the entire agreement between you and us regarding the Service.

18. Contact

For questions about these Terms:

• Email: support@instilify.com
• Phone: +91 8839913903
• Address: Bengaluru, Karnataka, India