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Acceptable Use Policy

Draft dated: 11 November 2026 (Asia/Kolkata)
Effective date: 11 November 2026

This Acceptable Use Policy ("Policy") applies to the Instilify software service at instilify.com (the "Service"). It forms part of the Terms of Use. A breach of this Policy is a breach of the Terms and may result in suspension or termination of access.

Instilify is a B2B tool for outreach agencies and freelancers in India. You import your own leads and send mail from your own authorised Google Workspace or Microsoft 365 mailboxes. Instilify does not sell or provide lead lists and does not send cold email from its own servers.

1. Required practices

When you use the Service, you must:

have a lawful basis to contact each recipient (for example, a basis that satisfies applicable law, including the Digital Personal Data Protection Act, 2023 where it applies)
use only leads that you collected lawfully and that you are authorised to use
use only mailboxes you own or are clearly authorised to connect
identify the sender clearly in each message (a real name or business name, and accurate sending details)
include a working unsubscribe or opt-out method in outreach messages, honour opt-out requests promptly, and keep suppressed addresses out of future sends
use the Service’s opt-out / unsubscribe handling and global suppression features, and not attempt to bypass them
comply with Indian law and with the laws of any place you send messages to
keep account credentials secure and ensure people you invite to a workspace also follow this Policy

2. Prohibited uses

You must not, and must not allow anyone using your account to:

upload, buy, rent, scrape, or otherwise use purchased, rented, harvested, or scraped lead lists, or any list you do not have a lawful right to use
use the Service for B2C or consumer bulk mail, unsolicited consumer marketing, or other mass messaging to individuals in a personal or household capacity
send spam or other unsolicited bulk or repeated messages that recipients have not lawfully agreed to receive, or that violate applicable law
send phishing, social-engineering, malware, or other deceptive or harmful content
use misleading headers, forged sender names, spoofed addresses, hidden or deceptive subject lines, or any other practice that disguises the true sender or the nature of the message
ignore, suppress, or bypass opt-outs, unsubscribes, or bounce / suppression handling, or re-import addresses that have opted out
impersonate any person or organisation, or misrepresent your affiliation
use the Service to harass, threaten, defraud, or discriminate, or to collect personal data unlawfully
attempt to access other customers’ workspaces or data, probe or disrupt the Service, or circumvent per-mailbox daily caps or other usage limits except as the product allows
use the Service for any activity that is illegal under Indian law or that a payment partner, mailbox provider, or regulator would reasonably treat as prohibited abuse

3. Suspension and other consequences

If we reasonably believe this Policy has been violated, we may, with or without prior notice:

suspend or limit sending, a workspace, or the entire account
remove or block content or imported data
terminate the account
report the matter to a mailbox provider, payment partner, or law-enforcement or regulatory authority where we believe we are required or it is reasonably necessary

We are not obliged to monitor all customer activity, but we may investigate complaints or suspected abuse.

No refund is due solely because an account was suspended or terminated for a violation of this Policy, except where Indian law requires otherwise. The Refund and Cancellation Policy continues to apply to billing errors and duplicate charges.

4. Reporting misuse

If you receive a message that appears to have been sent using Instilify in breach of this Policy, or you wish to report abuse, contact support@instilify.com or +91 8839913903.

5. Changes

We may update this Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

6. Contact

Email: support@instilify.com
Phone: +91 8839913903
Address: Bengaluru, Karnataka, India